Refund policy
Return & Refund Policy – LunexaCart.com
At Lunexa Cart, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your item.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
Certain items are not eligible for return, including:
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Clearance or final sale items
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Gift cards
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Personal use items (if opened or used)
Return Process
To initiate a return:
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Contact us at support@lunexacart786.com
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Provide your order number and reason for return
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Our team will guide you with return instructions
Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your returned item:
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We will notify you of the approval or rejection of your refund
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If approved, your refund will be processed to your original payment method within 5–7 business days
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company (it may take some time before your refund is officially posted)
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If you still have not received your refund, please contact us
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
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Contact us within 48 hours of delivery
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Provide clear photos of the item
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We will offer a replacement or full refund at no additional cost
Return Shipping
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Customers may be responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
📧 support@lunexacart786@gmail.com
Lunexa Cart — Shop with Confidence.
